Terms & Conditions

The service

JOTIVATIONAL provides 1-to-1 fitness coaching: a training programme, nutrition targets and guidance, weekly check-in reviews and private messaging with your coach, delivered through this platform.

Application and acceptance

Coaching starts with an application. Applications are reviewed individually and may be declined. Payment is only possible after you have been accepted and sent a private invitation; there is no way to buy coaching before acceptance.

Payment

• Coaching is billed as a recurring monthly subscription through our payment provider.
• Prices are shown before checkout and are charged in the currency displayed.
• Card details are handled entirely by the payment provider.
• If a payment fails, you will be asked to update your details and coaching may be paused until billing is resolved.

Minimum commitment (12 weeks)

Coaching runs on a 12-week minimum commitment from your first payment, because programme progression and nutrition adjustments need that time to be assessed properly. After the minimum period, coaching continues month to month.

Cancellation

Requires legal sign-off before launch: the wording below describes how the platform actually works and must be confirmed by a qualified adviser.

You may cancel after the 12-week minimum commitment. Coaching then continues until the end of the period you have already paid for. Payments already made are not refunded except where required by law.

Your responsibilities

• Provide accurate information during onboarding and check-ins — coaching decisions are based on it.
• Complete your weekly check-in on your check-in day.
• Tell your coach about injuries, illness, medication or any change that affects your training.
• Train within your capability and stop if something causes pain.

Health and safety

Requires legal sign-off before launch: the wording below describes how the platform actually works and must be confirmed by a qualified adviser.

Coaching is not medical advice, diagnosis or treatment. You should seek medical clearance before starting if you have a health condition, are pregnant, or are returning from injury. See the health disclaimer for detail.

Results

No specific outcome is guaranteed. Results depend on your consistency, adherence, starting point and individual circumstances.

Your content and privacy

You keep ownership of the photos, notes and data you upload. It stays private to you and the coaching team and will never be published without your explicit permission.

Ending coaching from our side

Requires legal sign-off before launch: the wording below describes how the platform actually works and must be confirmed by a qualified adviser.

Coaching may be ended where information given is materially false, where payment cannot be collected, or where behaviour towards the coach is abusive.

Liability and governing law

Requires legal sign-off before launch: the wording below describes how the platform actually works and must be confirmed by a qualified adviser.

Liability is limited to the extent permitted by law, and these terms are governed by the law of the jurisdiction in which the business operates.