Privacy Policy
This policy explains what JOTIVATIONAL collects, why, and who can see it. It describes only what the platform actually does.
Last updated: September 2026
Who is responsible for your data
Requires legal sign-off before launch: the wording below describes how the platform actually works and must be confirmed by a qualified adviser.
JOTIVATIONAL operates this coaching platform and is responsible for the personal data described below.
What we collect
- Application details: name, email, optional phone number, goal, training experience and your answers to the application questions.
- Account details: name, display name, email, optional phone, preferred language and timezone.
- Onboarding information: goals, training history, equipment access, injuries or limitations you choose to declare, nutrition habits, lifestyle, recovery and coaching preferences.
- Coaching data: programmes, logged workouts, nutrition targets and adherence, steps, weight and measurements, weekly check-in answers and coach feedback.
- Optional progress photos you choose to upload.
- Messages between you and your coach, including any files you attach.
- Billing records: subscription status, package, amount, currency and payment status. Card details are handled by our payment provider and never stored by us.
Why we use it
- To assess your application and decide whether coaching is suitable.
- To build and adjust your training programme and nutrition targets.
- To review your weekly check-ins and give coaching feedback.
- To communicate with you about your coaching, check-ins and account.
- To take and reconcile subscription payments.
- To keep the platform secure and working correctly.
Who can see it
Your coaching data is private to you and the coaching team. Other clients can never see your data. Access is enforced by database-level access rules, not just by the interface.
Progress photos and message attachments are stored in private storage and are not publicly accessible.
Service providers
Requires legal sign-off before launch: the wording below describes how the platform actually works and must be confirmed by a qualified adviser.
- Our hosting and database provider stores your account and coaching data.
- Our payment provider processes subscription payments and holds your card details under their own terms.
Health information
Any injury, limitation or health information you provide is used only to adapt your coaching. Coaching is not medical care, diagnosis or treatment.
How long we keep it
Requires legal sign-off before launch: the wording below describes how the platform actually works and must be confirmed by a qualified adviser.
Coaching records are kept while you are a client and for a reasonable period afterwards so progress history remains available if you return. Billing records are kept as long as required for accounting purposes.
Your rights
Requires legal sign-off before launch: the wording below describes how the platform actually works and must be confirmed by a qualified adviser.
- Request a copy of the personal data we hold about you.
- Ask for inaccurate details to be corrected — you can also edit your profile directly in your account.
- Ask for your data to be deleted, subject to records we must keep.
- Withdraw from coaching communications that are not essential to your account, in your notification settings.
Contact
Current clients can raise any privacy question through private messaging with their coach. A dedicated contact address will be published on the support page once confirmed.